Kohl’s Oct. 2010 – Sept. 2013
Sales Associate Snohomish, Washington
♦ Customer Service
· Recommend, select, and help locate or obtain merchandise based on customer needs and desires
· Answer questions regarding the store and its merchandise
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
· Place special orders or call other stores to find desired items
· Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
· Exchange merchandise for customers and accept returns
· Process returned merchandise for restocking on sales floor, including re-ticketing
· Assist customers by providing information and resolving their complaints
♦ Jewelry Department
· Open and close the fine jewelry department, including counting and locking up merchandise at the end of the day
· Assist customers with purchases in fine jewelry
· Accept and process returned fine jewelry
· Conduct diamond tests for verification
· Add/remove links in watches and untangle jewelry for customers
♦ Cashiering
· Greet customers and ascertain what each customer wants or needs
· Receive payment by cash, check, credit cards, vouchers, or automatic debits
· Issue receipts, refunds, credits, or change due to customers
· Offer the store credit card to every customer at checkout
· Offer customers carry-out service at the completion of transactions
· Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
· Tidy up merchandise on sales floor and assist customers when not cashiering
· Request information or assistance using paging systems
♦ Fitting Rooms
· Sort clothing in customer service and fitting rooms for faster restocking
· Restock the floor with merchandise
· Help customers find and fit merchandise
♦ Assist with duties in other areas of the store
· Process markdowns throughout store
· Clean and organize shoe department
· Bag and carryout customers’ items
Sales Associate Snohomish, Washington
♦ Customer Service
· Recommend, select, and help locate or obtain merchandise based on customer needs and desires
· Answer questions regarding the store and its merchandise
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
· Place special orders or call other stores to find desired items
· Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
· Exchange merchandise for customers and accept returns
· Process returned merchandise for restocking on sales floor, including re-ticketing
· Assist customers by providing information and resolving their complaints
♦ Jewelry Department
· Open and close the fine jewelry department, including counting and locking up merchandise at the end of the day
· Assist customers with purchases in fine jewelry
· Accept and process returned fine jewelry
· Conduct diamond tests for verification
· Add/remove links in watches and untangle jewelry for customers
♦ Cashiering
· Greet customers and ascertain what each customer wants or needs
· Receive payment by cash, check, credit cards, vouchers, or automatic debits
· Issue receipts, refunds, credits, or change due to customers
· Offer the store credit card to every customer at checkout
· Offer customers carry-out service at the completion of transactions
· Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
· Tidy up merchandise on sales floor and assist customers when not cashiering
· Request information or assistance using paging systems
♦ Fitting Rooms
· Sort clothing in customer service and fitting rooms for faster restocking
· Restock the floor with merchandise
· Help customers find and fit merchandise
♦ Assist with duties in other areas of the store
· Process markdowns throughout store
· Clean and organize shoe department
· Bag and carryout customers’ items
Production Plating Inc. Oct. 2007 - Sept. 2010
Lead Masker Mukilteo, Washington
♦ Skills in Masking
· Preparation for plating of steel and aluminum parts by masking
· Read blueprints for part orders and mask accordingly, following specific measurements and requests
· Proficient in using tape, plugs, lacquers, screws, tubing and other maskants
· Use razors, exact-o knives, box cutters, wire cutters, pliers, wrenches, t-bars, and clamps
· Daily interaction with parts ranging between a couple ounces to 60-75lbs.
· Detail-oriented to gain perfect masking.
♦ Other Skills
· Record time it took to mask an order and close out order forms into logs
· Reorder supplies for the masking room
· Train co-workers how to mask and to read blueprints
· Use of multi-line phone for answering customer calls and directing them properly
· Packaging finished steel and aluminum parts protected in boxes and/or onto pallets
· Minimal hazmat training
· Trained in wiring and racking of metal parts to ready for plating.
Lead Masker Mukilteo, Washington
♦ Skills in Masking
· Preparation for plating of steel and aluminum parts by masking
· Read blueprints for part orders and mask accordingly, following specific measurements and requests
· Proficient in using tape, plugs, lacquers, screws, tubing and other maskants
· Use razors, exact-o knives, box cutters, wire cutters, pliers, wrenches, t-bars, and clamps
· Daily interaction with parts ranging between a couple ounces to 60-75lbs.
· Detail-oriented to gain perfect masking.
♦ Other Skills
· Record time it took to mask an order and close out order forms into logs
· Reorder supplies for the masking room
· Train co-workers how to mask and to read blueprints
· Use of multi-line phone for answering customer calls and directing them properly
· Packaging finished steel and aluminum parts protected in boxes and/or onto pallets
· Minimal hazmat training
· Trained in wiring and racking of metal parts to ready for plating.
Fashion Bug May 2007 – Oct. 2007
Sales Associate Everett, Washington
♦ Cashiering
· Process customer purchases, returns, and exchanges
· Obtain payments and distribute change and receipts to customers
· Answer store phone and handle customer calls promptly
· Properly bag clothing and other merchandise
· Promote and sold store credit cards
♦ Run fitting rooms and restocked merchandise throughout the store
♦ Stockroom training and experience
♦ Minimal training in markdowns
♦ Opening and closing duties
· Remove and replace current sale signs around store
· Restock shelves
· Clean the store for closing
· Assist in counting daily register totals
Sales Associate Everett, Washington
♦ Cashiering
· Process customer purchases, returns, and exchanges
· Obtain payments and distribute change and receipts to customers
· Answer store phone and handle customer calls promptly
· Properly bag clothing and other merchandise
· Promote and sold store credit cards
♦ Run fitting rooms and restocked merchandise throughout the store
♦ Stockroom training and experience
♦ Minimal training in markdowns
♦ Opening and closing duties
· Remove and replace current sale signs around store
· Restock shelves
· Clean the store for closing
· Assist in counting daily register totals
Ross Dress for Less Sept. 2006 – May 2007
Front End Supervisor Everett, Washington
♦ Front End Supervisor
· Count registers in and out with associates
· Held key to cash drawer
· Handle drops from tills into cash drawer
· Schedule daily breaks for associates on duty
♦ Cashiering
· Process transactions, including returns and exchanges
· Use cash register daily
· Provide customers with change and a receipt
· Conduct price lookups for untagged merchandise
· Train new cashiers
♦ Held key for Fine Jewelry Dept.
· Assist customers in Fine Jewelry, one piece at a time
· Process purchases and returns
· Close Fine Jewelry at night, locking up merchandise
♦ Fitting Rooms
· Assist customers at fitting rooms
· Process unwanted merchandise for return to floor
· Clean rooms and desk
· Organize racks of clothing and restocked it onto sales floor
· Proficient in dealing with high-stress situations
♦ Answer store phone and handled customers’ requests
♦ Minimal Stockroom training
♦ Experience in dealing with unusual situations
♦ Loss Prevention experience
♦ Consistently performed opening and closing duties
Front End Supervisor Everett, Washington
♦ Front End Supervisor
· Count registers in and out with associates
· Held key to cash drawer
· Handle drops from tills into cash drawer
· Schedule daily breaks for associates on duty
♦ Cashiering
· Process transactions, including returns and exchanges
· Use cash register daily
· Provide customers with change and a receipt
· Conduct price lookups for untagged merchandise
· Train new cashiers
♦ Held key for Fine Jewelry Dept.
· Assist customers in Fine Jewelry, one piece at a time
· Process purchases and returns
· Close Fine Jewelry at night, locking up merchandise
♦ Fitting Rooms
· Assist customers at fitting rooms
· Process unwanted merchandise for return to floor
· Clean rooms and desk
· Organize racks of clothing and restocked it onto sales floor
· Proficient in dealing with high-stress situations
♦ Answer store phone and handled customers’ requests
♦ Minimal Stockroom training
♦ Experience in dealing with unusual situations
♦ Loss Prevention experience
♦ Consistently performed opening and closing duties